In practice a project’s success always requires that… 

  • The executives commit the required resources and their time to create a document that precisely describes how the business operates and works—business transaction by business transaction.
  • The executives of a company support the work required to describe and document how the business operates and works.
  • The work of describing how a business operates and works is viewed as a business matter and not related to some software acquisition and implementation project.
  • Everyone affected by the project understands the importance of their participation in describing and documenting the details of how they do their jobs.