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We did it by inventing an approach for enterprise software projects that companies do themselves to describe and document to themselves, how their business operates and works—business transaction [...]

The greatest risk is when a company can’t describe itself in terms that will give software technology providers or consultants an accurate picture of how a new software system will be expected to [...]

ERP projects carry with them two very dangerous and closely connected risks that span (and, in fact, drive) all the commonly reported symptoms of ERP failure. These are the risk of losing [...]

Examine why failed ERP projects don’t deliver what buying companies expected.   Examine in some detail how major business software (especially ERP) is sold and bought, and why the [...]

Analysis of available studies shows that ERP failure can almost always be expressed in terms of unmet but critical user expectations of one kind or another. Deeper analysis of individual cases [...]