Customers Will Notice and Want More…
Customers expect things to happen quickly, if not instantly. They get information from their phones almost immediately, they make rapid decisions and they have little patience.
The growth in robotic process automation is one way to address the needs of such demanding customers, but as their needs are met, they’re likely to become that much more demanding. They’ll want even faster response times and more sophisticated self-service options, and they’ll have even less tolerance for such annoyances as repeating information during customer-service phone calls. Automated processes help customer service representatives (CSRs) devote their full attention to today’s demanding customers. Interactions become more productive, and customer satisfaction improves. Robotic processes also help CSRs boost their cross-selling capabilities by providing them with the information they need to get more business for your company in less time.
Improving customer service is only the beginning for RPA. Expect improvements across the organization, from back office to shared services departments, from accounts receivable to IT.
Contact Jack at (630) 640-3336 for a short phone conversation to determine if RPA is right for your business or email firstname.lastname@example.org.