Market Definition of Robotic Process Automation Software

 In Robotic Process Automation

Robotic process automation (RPA) is software that helps end users become more productive by
automating all or parts of repetitive manual tasks. RPA mimics the keystrokes and mouse clicks of
workers as they use applications to perform each step of a task. In essence, RPA captures these
actions into scripts and plays them back robotically to perform the automation.

RPA also provides capabilities to apply logic, such as rules, to support complex repetitive tasks. Each
step of a task and the business logic needed to perform each step is joined into a workflow that
ensures automated work is executed in the correct order.

These individually packaged automations are often called “bots” but can also be called automation
scripts. Two or more bots can be joined to orchestrate automation across a group of automated
activities that, prior to being automated, were often performed manually by different team members or
even different groups in an organization. Increasingly, AI is used with RPA to accomplish work that
requires an understanding of semi structured and unstructured content, such as processing an invoice
or categorizing an email. When AI is used in combination with RPA, that is often called “intelligent
automation,” and it can also be called “intelligent robotic process automation.”

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